Shipping & Refund/Exchange Policy

Shipping Policy

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Once your order has shipped you can expect to receive it within 3-7 business days depending on your location and carrier shipping times. Due to COVID-19 there may be some delays in the delivery of items. The tracking number received will give you visibility to the estimated arrival date of your order.

We offer same day processing on orders placed before 5:00 p.m. (EST) Monday - Friday with items currently available in inventory. For items on backorder, order processing will be completed once the item has been restocked. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Refund/Exchange Policy

All sales are final. If you are not satisfied with your newly purchased item, we will be more than happy to guide you so you can exchange it for an item that will better suit your needs. However, we do not issue any refunds.

In very rare circumstances, we may issue a refund after extensive review. In the case we do issue any refunds, we will deduct any shipping costs and a 20% restocking fee. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 7-10 business days for your bank or credit card company to process and post the refund too.

If you are having difficulty with an item, any return made will be treated as a warranty submission through our Repair Center.

Order Cancellation

Orders may be cancelled at the discretion of the company. Any orders that seem suspicious or contain lack of information may be cancelled. Sometimes pricing may be falsely advertised due to system errors or pricing defaulting due to system updates. Any orders with suspicious pricing will be cancelled and any amount paid will be refunded back to the customer in whole. Unless advertised by the company through social media or directly on the company website via a banner or other advertising outlet, please check with the company about any suspicious prices before placing an order.

You can always contact us for any return/exchange questions at email Support@UBeautyPro.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable / non-exchangable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns/exchanges on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanges must be made within the 30-day return/exchange period of receiving your item. Please note above for the return/exchange policy.