We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Once your order has shipped you can expect to receive it within 3-7 business days depending on your location and carrier shipping times. Due to COVID-19 there may be some delays in the delivery of items. The tracking number received will give you visibility to the estimated arrival date of your order.
We offer same day processing on orders placed before 5:00 p.m. (EST) Monday - Friday with items currently available in inventory. For items on backorder, order processing will be completed once the item has been restocked. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We have a 30-day return/exchange policy, which means you have 30 days after receiving your item to request a return/exchange.
To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return/exchange, you can contact us at (404) 590-3365 or email Support@UBeautyPro.com. If your return is accepted, we’ll send you a return/exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return/exchange will not be accepted.
You can always contact us for any return/exchange questions at (404) 590-3365 or email Support@UBeautyPro.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable / non-exchangable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns/exchanges on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanges must be made within the 30-day return/exchange period of receiving your item. Please note above for the return/exchange policy.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 7-10 business days for your bank or credit card company to process and post the refund too.